Last updated: February 15, 2026
You may cancel your Wire Pro or Wire Intelligence subscription at any time through your account profile or the Stripe Customer Portal. No reason is required and there are no cancellation fees.
When you cancel, your subscription will remain active until the end of your current billing period. You will continue to have access to all paid features during this time. After the billing period ends, your account will revert to the free tier.
Monthly subscriptions are non-refundable. When you cancel a monthly plan, you retain access through the end of the current month. No partial refunds are issued.
Annual subscriptions are eligible for a full refund within 7 days of purchase. After 7 days, you may still cancel, but your access will continue through the end of the annual billing period with no refund.
To request a refund for an annual plan within the 7-day window, contact us at suhteevah@gmail.com with your account email and the reason for your refund. Refunds are processed within 5-10 business days back to your original payment method.
If you believe you were charged in error or see an unexpected charge, please contact us immediately. We will investigate and resolve billing issues promptly.
For billing or refund questions, email suhteevah@gmail.com.